Not a crisis service
Do not wait for an email reply
Craig may not be able to respond immediately. If someone is unsafe, use emergency or specialist support routes.
Safeguarding
Safety, boundaries and responsible support.
Calm & Steady is a lived-experience gambling harm awareness and support project. It is not a crisis service, clinical service, counselling service or financial advice service.
This page explains the boundaries of the project and what to do if someone is at risk.
Not clinical advice
No diagnosis or treatment
Calm & Steady does not provide counselling, therapy, clinical assessment, diagnosis or medical advice.
Not financial advice
Use qualified support
For debt, money, legal or financial decisions, speak with qualified organisations or professionals.
How Calm & Steady is framed
Awareness, prevention and signposting.
Calm & Steady focuses on earlier, calmer support around high-risk gambling harm moments: urges, chasing losses, payday risk, relapse, shame and isolation.
The project encourages people to pause, reduce immediate risk, tell the truth, contact appropriate support and avoid carrying harm alone.
If contact raises concern
Safety comes first.
If someone contacts Calm & Steady and appears to be at immediate risk, the response will be to encourage urgent support and appropriate safeguarding action where needed.
Confidentiality cannot be guaranteed where there is serious risk of harm to a person, child, vulnerable adult or others.
Gambling harm support
National Gambling Helpline.
Free, confidential support for anyone affected by gambling harm in Great Britain.
0808 8020 133Emotional crisis support
Samaritans.
If you need someone to talk to urgently, Samaritans are available 24/7 in the UK and Ireland.
116 123Responsible contact
For non-urgent enquiries.
Use the contact page for prototype feedback, speaking invitations, media, book enquiries, responsible partnerships or general Calm & Steady questions.