Privacy Policy

Last updated: 19 June 2026

Calm & Steady is a lived-experience gambling harm awareness and recovery support project created by Craig Dempsey. This privacy policy explains how information may be handled when you use this website or contact Craig.

Information you may provide

If you contact Craig by email or through a contact link, you may provide your name, email address, organisation, enquiry details, story, feedback or other information you choose to share.

How information is used

Information is used to respond to enquiries, manage speaking or media requests, consider prototype feedback, respond to book or partnership questions, and support responsible Calm & Steady conversations.

Health, crisis or safeguarding information

Please do not use this website as a crisis service. If someone is at immediate risk, call emergency services. If gambling is causing harm, use the support routes listed on the Support page.

If a message suggests serious risk of harm to a person, child, vulnerable adult or others, Craig may encourage urgent support or appropriate safeguarding action.

Sharing information

Personal information is not sold. Information is not shared publicly without permission. If you share a story or feedback, it will not be published without clear consent.

Website data

This website may collect basic technical information through standard hosting logs, such as pages visited, browser type, device information and general usage data. This helps maintain and improve the website.

External links

This website links to external services such as support organisations, Amazon, podcast platforms or media pages. Those websites have their own privacy policies.

Payments and course purchases

When you buy the Calm & Steady 30-Day Reset, payment is processed by Stripe. We receive information needed to manage your purchase, such as your name, email address, payment status and transaction reference. We do not receive or store your full card details.

We use this information to provide access to the course, send payment receipts, respond to purchase or download questions, prevent fraud, and keep records required for accounting and tax purposes.

How long information is kept

Purchase and payment records are kept for as long as needed for accounting, tax, legal and customer-support purposes. Enquiry emails are kept only for as long as they remain relevant, unless a longer period is required by law.

Your rights and complaints

You can ask to access, correct or delete personal information held about you, where applicable. Contact Craig at craig@calmandsteady.co.uk.

If you are unhappy with how your information has been handled, please contact Calm & Steady first. You can also complain to the UK Information Commissioner's Office.

Contact

For privacy questions, contact Craig at: craig@calmandsteady.co.uk

Important note

Calm & Steady is not a replacement for clinical, financial, legal or crisis support. If you need urgent help, use the support routes listed on the Support page.